Support & Maintenance
Only pay for website maintenance when you actually need it
We do things differently. There are no monthly fees, no long‑term contracts, and no paying for “just in case” support. With our pay‑as‑you‑go approach, you only pay when your website needs an update or when you need help with your website. Simple, transparent, and fair: exactly how website maintenance should be.
We’ve got your website maintenance covered
Your website should run smoothly every day, without you having to worry about what’s happening behind the scenes. Our support team is always ready to step in with fast, reliable, and comprehensive help whenever you need it.
At Innoweb, we take care of all your ongoing maintenance needs, including:
- Routine website maintenance and updates
- Silverstripe upgrades and module updates
- New features and enhancements
- Content updates and publishing support
- Ongoing assistance for your internal content team
You get dependable support that keeps your website performing at its best.
We’re proactive about security
Security isn’t something you can set and forget. Outdated software and ignored vulnerabilities can put your entire business and your customers at risk. That’s why we take a proactive, vigilant approach to keeping your website secure.
We continuously monitor Silverstripe versions and all modules used across our clients’ sites. If a security issue arises, you’ll know immediately. We act fast, apply the necessary updates, and ensure your website stays protected.
With us, you get peace of mind knowing your website and customer data are always safeguarded.
We’re there for you when you need us
Websites evolve, content changes, and new ideas emerge Which means you need support you can rely on. Whether it’s a quick fix, a new feature, or help solving a tricky problem, we’re always here when you need us.
Our clients value knowing they can pick up the phone and talk to someone who understands their website inside out. Many of our earliest customers, more than a decade later, still trust us with their Silverstripe maintenance, upgrades, and ongoing support.
You’re never left waiting. You’re never left guessing. We’re here when you need us.
We help your website grow with your business
Your website shouldn’t hold you back. It should evolve as your business does. Beyond day‑to‑day maintenance, we help you plan for the future and keep your site aligned with your goals.
We support you with:
- Strategic recommendations for improvements
- Performance and usability enhancements
- Scalability planning as your traffic or content grows
- Modernisation of outdated features or designs
- Guidance on best practices and emerging opportunities
Your website becomes a long‑term asset that grows, adapts, and improves alongside your business.
FAQ
Frequent Support Questions
Do I need a support contract?
No. You only pay for support when you need it. No subscriptions or retainers.
What’s included in support?
Bug fixes, updates, improvements, small features, and general help with your site.
How quickly do you respond?
We usually respond to any request within one business day. We aim for fast, practical responses and prioritise urgent issues.
Do you provide CMS training?
Yes, we can provide training tailored to your team’s needs.
What support do I get after launch?
You can request help anytime and you only pay when you need us. We also take care of keeping your site up-to-date with security updates.
Testimonials
What clients say
Innoweb has completely changed my business. I now have immediate access to excellent assistance at all times. I no longer stress when something goes wrong with the technical side of my business, as I know that a call or email to Innoweb will have the problem fixed often within the hour. This type of service is second to none. I highly recommend Innoweb to all who ask me about my website.
Over the past 7 years, Florian has made sure our website is always up to standard, upgrading it was when needed and giving us the peace of mind that someone is always taking care of our website.