FAQ
Support & Maintenance
These FAQs explain how our flexible, pay‑as‑you‑need support model works and what’s included.
Do I need a support contract?
No. You only pay for support when you need it. No subscriptions or retainers.
What’s included in support?
Bug fixes, updates, improvements, small features, and general help with your site.
How quickly do you respond?
We usually respond to any request within one business day. We aim for fast, practical responses and prioritise urgent issues.
Do you provide CMS training?
Yes, we can provide training tailored to your team’s needs.
What support do I get after launch?
You can request help anytime and you only pay when you need us. We also take care of keeping your site up-to-date with security updates.