FAQ

Support & Maintenance

These FAQs explain how our flexible, pay‑as‑you‑need support model works and what’s included.

Do I need a support contract?

No. You only pay for support when you need it. No subscriptions or retainers.

What’s included in support?

Bug fixes, updates, improvements, small features, and general help with your site.

How quickly do you respond?

We usually respond to any request within one business day. We aim for fast, practical responses and prioritise urgent issues.